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Terms and Conditions
MBC PET SHOP
Last updated: June 25, 2025
Welcome to MBC PET SHOP. By accessing this website and/or making a purchase with us, you agree to the following Terms and Conditions. Please read them carefully before using our services.
1. GENERAL INFORMATION
MBC PET SHOP is a store dedicated to selling pet products, including accessories, food, hygiene and care items, toys, and eco-friendly products like our MBC Roller. We also offer digital content related to animal welfare.
2. USE OF THE SITE AND PRODUCT PURCHASES
By using our website or social media, you declare that you are at least 18 years old or have the consent of your parents or guardians.
You agree to provide truthful, complete, and up-to-date information at all times.
We reserve the right to reject orders that, in our judgment, appear fraudulent or suspicious.
3. PRICES AND PAYMENTS
All prices are in US dollars (USD), unless otherwise stated.
MBC PET SHOP reserves the right to change prices without prior notice.
Payments are made through secure and authorized methods.
4. SHIPPING AND DELIVERY
We ship throughout the United States.
Delivery times may vary depending on location and season.
We are not responsible for delays caused by third parties (shipping companies).
5. RETURNS AND EXCHANGES
We accept returns within 15 days of product receipt, provided the product is unused, in its original packaging, and accompanied by a proof of purchase.
Personalized or digital products are non-refundable.
6. INTELLECTUAL PROPERTY
All content from MBC PET SHOP (including images, logos, texts, and digital products) is the property of the brand and protected by copyright.
Use or reproduction without express written permission is prohibited.
7. LIABILITY
MBC PET SHOP is not responsible for damages, allergies, or adverse reactions caused by misuse of the products.
It is the customer’s responsibility to verify materials and ingredients before use on pets.
8. MODIFICATIONS
We may modify these Terms and Conditions at any time.
We recommend reviewing them periodically. Continued use of the site after changes implies acceptance of the updated terms.
9. CONTACT
For any questions, claims, or comments, you can contact us at:
United States
Social media: @mbcpetshop
Return and Refund Policy
MBC PET SHOP
1. RETURNS
We accept returns only within 15 calendar days after receiving the product. To be eligible for a return, the product must meet the following conditions:
- Be unused and in the same condition as when you received it.
- Keep the original packaging intact, without damage or alterations.
- Include the purchase receipt or invoice.
We do not accept returns on personalized products, digital products, or items on sale or clearance.
2. RETURN PROCESS
To request a return, you must contact us within the specified time frame by sending an email to:
Please include in your message:
- Order number or purchase receipt.
- Reason for the return.
- Photos of the product (if applicable).
Once your request is reviewed, we will provide you with instructions for the return shipment.
3. REFUNDS
Once we receive and inspect the returned product, we will confirm that it meets the conditions to proceed with the refund.
Refunds will be processed using the same payment method used for the original purchase, within a maximum of 15 business days.
Return shipping costs will be borne by the customer, unless the return is due to our error (defective or incorrect product).
4. DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, please contact us within 5 calendar days after delivery so we can assist you with a replacement or return at no additional cost.
5. QUESTIONS
For any questions or inquiries regarding returns and refunds, we are available at: